FAQ online store Hohensalzburg Fortress

Which payment methods can I use to pay in the ticket store?

We accept all major credit cards (Visa, Mastercard, American Express, Diners Club, JCB, Discover, Union Pay), Maestro, Apple Pay, Google Pay, PayPal, Klarna, EPS, Alipay and WeChat Pay.

Do I have to print out the tickets?

No. It is sufficient if you can show the tickets on your cell phone.

Do I have to queue at the ticket office with my online ticket?

No. You can go directly to the turnstile and validate your ticket at the scanner there.

Can I cancel my purchased tickets?

Unfortunately not, please see our general terms and conditions.

Can I change the date retrospectively?

No. If your admission ticket does not include a personal tour, it is valid for 3 months after the date of purchase.

I can't make it to the tour on time, what do I have to do?

Please inform us immediately.
Hohensalzburg Fortress Tel. +43 662 842 430 - office@festung-hohensalzburg.at

How much time should I plan for the visit?

Our castles offer an extensive program and attractions for you. Plan at least 2 hours for your visit.

How much earlier should I be at the tour?

It is sufficient if you arrive at the agreed meeting point approx. 5 minutes before the tour.

How long does the ascent take or how long do I have to walk up to the castle?

You can walk to Hohensalzburg Fortress in about 20 minutes.
The journey on the FestungsBahn takes approx. 1 minute. However, please allow for any waiting times before boarding and alighting.

Are there family tickets?

No. As a child-friendly company, we have made it our mission to provide families with children, regardless of their size and family composition, with affordable admission. That's why our children's tickets are up to 60% cheaper than adult tickets.

Are dogs allowed?

Dogs are permitted in the FestungBahn and in the outdoor area with a muzzle and lead. Dogs are not permitted to enter the museums, the Panorama Tour or the Princes' Rooms - not even in bags, rucksacks or similar carrying aids. Under no circumstances may dogs be left unattended. Assistance dogs with appropriate proof are exempt from this.

Where can I park?

Please park your car in one of the paid public parking lots or in one of the parking garages in the old town of Salzburg.